The Local Government Ombudsmen investigate complaints of injustice arising from maladministration by local authorities and certain other bodies. They investigate complaints about most Council matters including housing, planning, education, social services, consumer protection, drainage and council tax. The Ombudsmen can investigate complaints about something the Council has done. But they cannot question what a Council has done simply because someone does not agree with it.
There are three local government ombudsmen for England (based in London, Coventry & York) and one for Wales.
Local Government Ombudsman in England
www.lgo.org.uk
Telephone: 0845 602 1983
Local Government Ombudsman in Wales
www.ombudsman-wales.org.uk
Telephone: 01656 641 150
Local Government Ombudsman in Scotland
www.spso.org.uk
Telephone: 0800 377 7330